ShoreTel's business communications system delivers voice, unified communications (UC), and contact center capabilities to enterprises of all sizes. It combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems.

UC Platform

ShoreTel’s unique purpose-built voice architecture provides a rich feature set and highly reliable distributed voice services, delivering complete communications that scale with plug-and-play ease.

User Applications

ShoreTel's solution combines voice, video, and IM communications, along with contact center capabilities, in one intuitive desktop and mobile interface to create a common set of capabilities for users across an organization.

 

System Management

From a single browser-based interface, IT staff can manage the system’s voice capabilities. Targeted add-ons enable call flow handling, IVR scripts, and other more specialized features.

IP Phones

ShoreTel offers an IP phone to suit every type of user: from executive to remote office worker; operator to call center supervisor.

 

Open Integration

ShoreTel’s distributed architecture includes an array of open interfaces (APIs) and pre-built connectors that integrate with third-party information and applications, enabling organizations to leverage their most valuable assets: people and information.